Last updated: October 2025
1. Introduction
At SCW Solar Clean Works (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us online or offline.
We are committed to handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
Contact details – name, email address, phone number, and address.
Booking information – service type, property address, and any relevant details to complete your cleaning service.
Payment details – if applicable, billing and transaction information (processed securely through third-party payment systems).
Website usage data – such as your IP address, browser type, pages visited, and cookies, to help us improve our website experience.
3. How We Collect Your Information
We collect personal information in several ways, including:
When you complete our online contact form or booking form.
When you communicate with us via email, phone, or social media.
Automatically through cookies or analytics tools when you browse our website.
Through third-party platforms we use for service bookings or payments.
4. How We Use Your Information
We may use your personal information to:
Provide and manage our solar panel cleaning and protection services.
Communicate with you regarding bookings, quotes, or customer support.
Improve our website, services, and customer experience.
Send promotional content or updates (only with your consent).
Comply with legal obligations or resolve disputes.
5. Disclosure of Your Information
We do not sell or rent your personal data.
We may share your information with:
Our trusted employees, contractors, or partners involved in delivering your service.
Third-party service providers (e.g. website hosting, payment gateways, or CRM tools) who assist in running our business.
Legal or regulatory authorities if required by law.
All third parties handling your data are required to keep it secure and use it only for legitimate business purposes.
6. Data Storage and Security
We store your information securely using modern encryption and access control systems.
While we take all reasonable measures to protect your personal data, no method of transmission over the internet is 100% secure. You share information with us at your own risk, but we work hard to minimise that risk.
7. Cookies and Analytics
Our website may use cookies and analytics tools (like Google Analytics) to improve user experience and track site performance.
You can disable cookies in your browser settings, but some site functions may not operate properly without them.
8. Access and Correction
You have the right to access and correct your personal information at any time.
To request access or correction, please contact us at [email protected].
9. Direct Marketing
We may send you service updates or promotional offers if you have opted in.
You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link or contacting us directly.
10. Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before sharing personal data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above. Continued use of our website constitutes your acceptance of any changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
SCW Solar Clean Works
📧 [email protected]
🌐 www.solarcleanworks.com.au
📍 Based in South Australia and Western Australia